FAQs
Here's a brief overview of frequently asked questions (FAQs) to assist you in navigating our site and making informed decisions
General Questions
Where are your pieces made and materials sourced from?
We work with natural stones sourced around the world. Most of our marble stones are handpicked from Europe and are widely considered superior because of their purity, durability and saturation of colour. We work with some of the finest stone artisans in Asia with decades of experience working on furniture for Luxury European and American brands. We regularly visit our manufacturing workshops to support skilled craftsmanship and ensure the quality and values are aligned.
Do you have a showroom where I can view your range?
We have a showroom in South Yarra, Melbourne. We are offering in-store and virtual viewings. Please book a viewing through Gallery Visit. We look forward to meeting you!
Do you offer Trade Accounts?
Yes, we value partnership with the industry and offer special services and trade account partnerships for interior and architecture professionals. Please register your interest here.
Do you custom-make furniture?
Yes, we specialise in bespoke stonework and offer complete customisation to our products. You can create your table here or send us your enquiry via email info@bovagallery.com
Is your furniture suitable for commercial use?
Most of our items are suitable for commercial use.
Shipping Questions
How much is the shipping cost and what service does it include?
White Glove Service
We provide exclusive White Glove Delivery Service for all our furniture. Our delivery partner is experienced with marble and will unpack and assemble your furniture with utmost care.
White Glove Delivery Cost
NSW&VIC METRO
SIDE TABLE - $220
COFFEE TABLE - $360
120CM-180CM DINING TABLE - $780
220-240CM DINING TABLE - $980
OVER 250CM DINING TABLE - $1580
If you want to ship to other areas of Australia, please contact customer care info@bovagallery.com for shipping quotes.
Please note that the shipping rates quoted may be subject to change if there are any complexities in access to the delivery location, such as steps, staircases or difficult access points. Our team of professionals will assess the situation to determine any additional charges that may apply.
Do you offer deliveries into regional Australia?
To ensure a high standard of customer experience, we currently only deliver to Sydney and Melbourne Metro metropolitan regions.
For other areas or regional deliveries, please contact us at info@bovagallery.com so we can assist with a freight quote.
Can you guarantee the lead time?
Unfortunately, we cannot guarantee an exact arrival date. Unexpected delays in shipping are common and sadly occur from time to time due to unforeseen circumstances beyond our control, especially with covid and other major shipping issues. We appreciate your understanding that these events could happen despite all precautions companies such as ours take.
Returns Questions
Do you offer refunds or exchanges?
Please check our full return and refund policy here
How long is your warranty?
We offer a 1-year warranty that doesn't cover natural wear and tear, neglect or the use of any chemicals/abrasives on our products. Staining is not covered in this policy either.
How long do I have to report a defect/damage after delivery?
Please check your items upon arrival and let us know if you're not satisfied. We can't take responsibility for damage after that.
